Primary care services provide health promotion and disease prevention such as complete physical exams, daycare physical exams, sports physicals as well as diagnosis and treatment of acute and chronic illnesses.
Appointments:
- Patients are seen by appointment to the best of our ability depending on the nature and severity of the patient request.
- Our appointment system allows for 1-2 day scheduling or you may be asked to call back for an appointment on a later date.
- If you are unable to keep an appointment, please call your local health department at your earliest convenience. This will allow us to be of service to others who are needing appointments.
- A certain amount of waiting time may be unavoidable on some appointments. Please try to be understanding if this occurs.
- You are expected to be on time for your appointment. If you are late you should notify the front office staff. YOU MAY NEED TO BE RESCHEDULED.
For questions regarding your charges, bills, account balance, or any financial aspect of your care, call your local health department and ask to speak to a billing staff member.
Phone Calls:
We do not believe in diagnosing or disease management over the phone, therefore phone calls should be limited to absolute necessities.
Your calls will be referred to a clinic nurse who will help address you concern or make a determination regarding a referral to the physician or nurse practitioner.
The family nurse practitioner or physician may call or will ask the nurse to return your call. The return call will be the same day when time allows. However, this may late in the afternoon depending on the schedule.
Lab and X-ray Reports:
You will be notified by letter or phone with recommendations if you have abnormal results. We will also be glad to answer any questions concerning your results at your next visit.
Patient Confidentiality:
Our confidentiality policy prohibits us from providing any of your medical information to anybody, including family members, without your consent. We will not answer any family members’ questions over the phone without your consent. If you would like a family member to have access to your medical information, you must sign a consent form or have the family member accompany you to the clinic on your next visit.
Medications:
- Bring ALL your medications to the clinic for each visit-in their original bottles.
- Take your medications as directed by your family nurse practitioner or physician.
- Ask for refills at your appointment. Refills by phone will be limited.
- Requests for refills will be taken by the secretary or nurse. The request will be reviewed with the physician or family nurse practitioner and the patient will be notified of the decision.
- If you have missed an appointment or have not been seen recently, you will need to schedule an appointment before receiving a refill.
- You must notify the physician of any prescriptions you have received from other providers.
- You should never give, lend, or sell any of your medications to others.
- No prescriptions will be written or called in after business hours or on weekends and holidays.